We respond to email Monday through Friday, typically within 12 hours.

The Ecommerce phone line is available weekdays:
    Monday - Thursday: 7:00 AM - 3:30 PM HST
    Friday: 7:00 AM - 2:00 PM HST

The Visitor Center is open to the public:
     Daily: 9:00 AM - 5:00 PM
                                      _______

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Find answers to all your coffee related questions at Kauai Coffee's Online Help Center. Discover brewing tips, answers to order questions, and elevate your coffee experience. Get expert guidance and a wealth of information to make every cup of Kauai Coffee exceptional. Start your journey to coffee perfection today!

Kauai Coffee Help Center

How can I cancel my order?

How can I change the delivery address on my order?

I need to edit my order?

How do I update the shipping method?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

What should I do if I mistakenly ordered the incorrect item?

My order contains a back order item, will it be shipped right away?

Orders

Do you offer free shipping? Yes we do!!

What are the shipping rates and delivery time frames?

How long does it take to process my order before it is shipped?

When will I receive my order?

My order is past the estimated delivery date, what should I do?

My order shows as delivered but I have not received it, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How do I update the shipping method on my order?

Where can I see all the shipping rates, time frames & policies?

Shipping & Delivery

How do I access my account?

How do I reset my password?

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

What’s an online account & what information is viewable there?

Is a Kauai Coffee Online Account the same thing as an Ohana Perks membership?

I updated my Kauai Coffee Online Account, but I can’t see the changes.

Accounts Information

Do you offer tours of the Kauai Coffee estate?

Where can I find information on The Kauai Coffee Visitor Center?

Visit The Estate

How do I become an Ohana Perks Member?

Are there easy ways to earn Ohana Perk Points? Yes!

How can I redeem Ohana Perk points?

How can I see my rewards history?

I'm unable to see or redeem my Ohana Perk Points, what should I do?

Can I apply points to a subscription order?

Ohana Perks Rewards

How can I create a subscription?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I add a new coffee to my subscription?

Where do I update the shipping address of my subscription?

How do I update my subscription payment method?

Where can I adjust the quantities in my subscription?

Where can I change the grind option on my subscription?

How can I change the delivery frequency?

How can I set a different delivery date?

How can I skip a shipment?

How can I pause a subscription?

How can I reactivate my subscription?

How do I cancel my subscription?

Subscriptions

Discount codes and ways to save?

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Discounts

What is Kauai Coffees' Guarantee?

What is Kauai Coffees' Return Policy?

Guarantee & Returns

What makes Estate Reserve coffee different from 100% Kauai Coffee?

Are all of your coffee of 100% Hawaiian origin?

Does Kauai Coffee use GMOs (Genetically Modified Organisms)?

How long have you been growing coffee?

How many varieties of coffee beans do you grow?

What varietal of coffee do you recommend for people who have a sensitive stomach to the acidity that is in most coffees?

How does Kauai Coffee Company maintain its consistently high quality standards?

Brew Like a Roast Master

Kauai Coffee part of the Fair Trade Movement?

About Our Coffee

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